Shipping policy

Shipping Policy — Falkeryn

Last Updated: 27/06/2026

At Falkeryn, we aim to deliver a seamless shopping experience from checkout to delivery. This includes transparent shipping timelines, reliable carriers, and free standard shipping on all Australian orders.

Shipping Locations

This policy applies exclusively to orders shipped within:

  • Australia

Delivery Times

All orders follow the timeline below:

Order Cutoff Time: 5:00 PM GMT+1 (Monday–Friday)
Orders placed after this time will be processed the next business day, which may extend delivery by one additional day.

Order Handling Time: 1–3 business days (Monday–Friday)
Once processed, your order is carefully packed and prepared for dispatch.

Transit Time: 5–10 business days (Monday–Friday)

Estimated Total Delivery Time: 6–13 business days from purchase date

Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or customs inspections. If customs processing is required, please allow an additional 2–3 business days.

Carrier Partners

We work with trusted logistics providers to ensure safe and efficient delivery, including:

  • YunExpress
  • Australia Post (final-mile delivery)

Shipping Costs

We offer free standard shipping on all orders within Australia.

  • No minimum spend required
  • No hidden fees or additional charges
  • All prices at checkout are final
  • All prices are displayed in AUD (Australian Dollars)

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

You can track your order at any time via the Order Tracking page.

Please allow 3–5 business days after dispatch for tracking updates to appear in the carrier’s system.

Delivery Issues

Delayed Orders

If your parcel has not arrived within the estimated timeframe, first review your tracking updates.

If there has been no movement for more than 5 business days, contact us and we will investigate with the carrier on your behalf.

Lost or Missing Packages

If your tracking shows “delivered” but you have not received your order:

  • Check around your property and with neighbours or safe-drop locations
  • Contact us within 7 days of the marked delivery date

We will work with the carrier to locate your parcel or arrange a replacement shipment at no additional cost, if necessary.

Damaged Items

If your order arrives damaged:

  • Take clear photos of the damage
  • Contact us within 48 hours of delivery

We will arrange either a replacement or full refund as quickly as possible.

Policy Updates

Falkeryn may update this Shipping Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates indicates acceptance of the revised terms.

Questions?

For assistance, please refer to our FAQs or contact our support team.

Contact Information

Business Address: 15 Brookfield Park, Keenagh, Co. Longford, N39 Y583, Ireland

Email: info@kelvonova.com

Phone: +353871891437
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+1)

We aim to respond to all enquiries within 1–2 business days.